Return and Refund Policy

3.1 Return Eligibility

Products may be eligible for return if:

  • The product is damaged upon delivery

  • The wrong item was delivered

  • The product has a manufacturing defect

Customers must notify us within [7 days recommended] of delivery.

3.2 Non-Returnable Items

The following items are not eligible for return:

  • Used products

  • Customized or personalized items

  • Items without original packaging

  • Items damaged due to misuse

3.3 Return Process

To initiate a return:

  1. Email us at: [Insert Official Email]

  2. Provide order ID and issue details.

  3. Share photo/video proof if required.

We will review and respond within [48–72 hours].

3.4 Refund Process

  • Refunds will be processed to the original payment method.

  • Refund timeline: 5–10 business days after approval.

  • Shipping charges may be non-refundable (if applicable).

3.5 Cancellation Policy

Orders can be cancelled before shipment.
Once shipped, cancellation is not guaranteed.

 

3.6 Mandatory Video Proof Requirement

To ensure transparency and prevent fraudulent claims, customers are required to record:

  1. A clear unboxing video from the moment the sealed package is opened, and

  2. A malfunction/defect demonstration video, if claiming that the product is defective or damaged.

The following conditions must be met:

  • The video must be continuous and unedited.

  • The product packaging, shipping label, and invoice must be clearly visible.

  • The issue/defect must be clearly demonstrated in the video.

  • The request for return must be raised within the specified return window.

Failure to provide the required video proof may result in rejection of the return or refund request.

3.7 Return Acceptance Policy

Returns shall be accepted only in cases where:

  • The product is defective due to a manufacturing fault, or

  • The product was damaged in transit, supported by valid unboxing video proof.

Returns will not be accepted for:

  • Change of mind

  • Minor variations in color/design

  • Improper handling or misuse by the customer

  • Failure to provide required video evidence

The final decision regarding return approval rests with Reverie India after reviewing the submitted proof.